Shipping policy

At Sophia Belle Grace, we want you to feel confident from the moment you place your order until it arrives at your door. Here's a clear overview of how shipping works.

Shipping Locations & Costs

We're pleased to offer free tracked shipping on all orders, worldwide. No hidden fees.

Processing Time (1–4 Business Days)

Once your order is placed, our team begins preparing it as quickly as possible. During processing, we:

  • Confirm your order details
  • Perform quality inspections
  • Carefully pack your items for safe transit

Orders are processed Monday through Friday. Orders placed on weekends or public holidays are processed on the next business day.

Priority Processing (Optional — $3)

Standard orders are prepared in the order they arrive. If you add Priority Processing to your cart, your order moves to the front of our packing queue: we pick, inspect and hand it to the carrier ahead of standard orders.

  • Cost: $3.00, added from your cart with a single tap. You can remove it at any time before checkout.
  • What it changes: handling time only. Priority orders are prepared and handed to the carrier the same business day when placed before 7:00 PM ET, instead of the standard 1–4 business days.
  • What it does not change: carrier transit times, customs clearance or the delivery windows listed below. Once your parcel is with the carrier, it travels on the same service as every other order.

Priority Processing is a handling service, not shipping insurance, and it does not guarantee a specific delivery date. It is refundable only while your order has not yet been prepared; once your parcel has been handed to the carrier, the $3 is not refunded — including when the products themselves are returned.

Delivery Times

  • USA & Canada: 6–15 business days
  • Europe: 6–15 business days
  • Australia & New Zealand: 7–15 business days
  • Rest of the World: 7–20 business days

Delivery estimates begin after your order has been processed and may vary depending on destination, seasonal volume, customs processing or carrier delays.

Order Tracking

You'll receive a shipping confirmation email as soon as your order is on the way, with your tracking number and a link to follow your package. Tracking updates may take 24–48 hours after dispatch to appear. See also our Track Your Order page.

Delivery Notes

  • Orders with multiple items may arrive in separate shipments.
  • International shipments may occasionally experience customs-related delays. Any import duties or taxes charged by your country are the responsibility of the recipient.
  • If your order is marked as delivered but hasn't arrived, please check with household members or neighbors first. If it's still missing, contact us right away.

Need Help?

If you have any questions about your order, delivery or tracking, contact us anytime at support@sophiabellegrace.com. Customer service is available Monday to Friday, 9 AM – 5 PM ET.